Support
Shipping & Returns
Everything you need to know about order processing, delivery timelines, exchanges, and returns at Ciine. We keep it simple so you can shop with confidence.
Policy
How orders move
Most orders are processed within 1–3 business days. Once your package ships, you’ll receive tracking details by email so you can follow every step.
Shipping details
Delivery times vary by destination, carrier, and seasonal volume. Estimated timing shown at checkout is the best guide for your order.
Returns made easy
If something isn’t quite right, contact us within 14 days of delivery. Items should be unworn, unused, and returned in original condition.
Common questions
A quick guide to shipping, tracking, exchanges, and returns.
When will my order ship?
Orders are typically processed within 1–3 business days, excluding weekends and holidays.
How do I track my package?
Once your order ships, we’ll send a confirmation email with tracking information so you can monitor delivery progress.
Do you ship internationally?
Shipping availability depends on destination. If international shipping is offered for your region, rates and timing will appear at checkout.
What is your return window?
Please contact Ciine within 14 days of delivery to request a return. Returned items must be in original, unworn condition.
Are sale items returnable?
Final sale or clearance items may not be eligible for return unless the item arrives damaged or incorrect.
What if my order arrives damaged?
If your package arrives damaged or you received the wrong item, reach out through our contact page as soon as possible and we’ll help make it right.